FAQs
Is the jewelry made in Canada?
Based in Toronto, every piece is meticulously handcrafted in our studio, ensuring excellent quality and reliable shipping. We specialize in 925 Sterling Silver and 925 Sterling Silver Gold-Plated jewelry. Customize your unique piece with our wide selection of accessories. Shop with confidence knowing you're getting authentic, locally crafted quality.
When will my order arrive?
Our shipping times range 1 week. Orders over $89.99 qualify for free shipping, while others may incur a standard shipping for 7.99 CAD shipping fee or express shipping for 5.99 CAD. Please allow 1-2 business days for customization
processing and 1-7 business days for shipping.
Will I receive the same product that I see in the picture?
We make every effort to provide our customers with products that look the same as the images displayed on our website pages. However please keep in mind that photographs have a difficult time showing exact colors and that the actual color of a product may vary slightly from what is shown in one of our website images. We work hard to update our website descriptions and images as soon as we aware of noticeable variations in our products that customers may find unacceptable.
Can I cancel my order?
Yes, if your order is not Customized products, you can cancel your order if it hasn't shipped yet. If it has already shipped, you'll need to follow our return process.
How can I return an item? Are there any non-returnable items?
You have 14 days from receiving your order to request a return. The item must be unworn, unused, and in its original packaging. Unfortunately, custom or personalized items, and items marked as "Final Sale" are non-returnable. Contact us at support@looeycooey.com to initiate a return.